Shipping policy
At Unforgettable Scentz, we work hard to ensure your candles arrive safely and on time. Please review our shipping policy below.
Shipping Locations
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
Processing Times
Orders are typically processed within 2–4 business days. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
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Flat Rate Shipping: A flat rate shipping fee of $5.95 applies to all orders under $50.
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Free Shipping: Orders totaling $50 or more (before taxes and discounts) qualify for free standard shipping.
Delivery Estimates
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Standard shipping generally takes 3–7 business days once your order has been processed.
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Delivery times may vary due to carrier delays, holidays, or high seasonal demand.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this to follow your package until it arrives.
Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, please contact us at unforgettablescentz@gmail.com within 2 days of delivery. We will work with the carrier to resolve the issue and provide a replacement or store credit where appropriate.
Contact Us
For any questions regarding shipping, please email us at unforgettablescentz@gmail.com.
